Wednesday, April 9, 2014

Review of GP services - the patient experience

Hastings and Eastbourne web pictures ENGSUS00120120629112956
Hastings and Eastbourne web pictures ENGSUS00120120629112956
More than half the people interviewed for a review of GP services in Luton said they could not get an appointment when they needed one, while a third had difficulty getting through to the surgery on the phone.

The review was conducted by Healthwatch Luton, supported by volunteers and local organisations.

They completed 962 patient surveys while Healthwatch staff visited and assessed all 39 doctor surgeries in the town.

The results also showed that 26 practices do not have easy access for wheelchair users and 28 do not have a hearing loop system in place.

Only four were judged to have sufficient privacy in the reception area and all but seven kept patients waiting more than 15 minutes after their appointment time.

On the plus side, a significant 88 percent said staff were helpful and understanding and 89 percent had confidence and trust in their doctor.

More than 90 percent said that, overall, they were happy with the quality of care, service and treatment they received although only 80 percent would recommend their surgery to other people.

Healthwatch Luton boss Beth Gregson said: “It shows the importance of identifying and understanding what good patient satisfaction looks like.

“We recognise the increasing pressures and demands on surgeries. However we will continue to struggle to attract quality staff if we cannot narrow the gap between the best rated and the worst.”

Healthwatch Luton manager Nisar Mohammed said: “We have identified a total of 680 recommendations across the board and many of these have already been implemented.

“We hope the results of this review will encourage local people to become actively involved in representing the patient voice within their local surgery.”

The organisation has created individual reports and recommendations for each GP surgery, together with timescales for implementation and a response from the surgery.

> For a copy of individual and overall surgery reports, call 01582 817060 or access them online at

Medicare provided docs million-dollar paychecks

The Medicare program is the source of a small fortune for many U.S. doctors, according to a trove of government records that reveal unprecedented details about physician billing practices around the nation.
The government insurance program for older people paid nearly 4,000 physicians in excess of $1 million each in 2012, according to the new data. Those figures do not include what the doctors billed private insurance companies.
The release of the information gives the public access for the first time to the billing practices of individual doctors nationwide. Consumer groups and news outlets have pressured Medicare to release the data for years. And in doing so today, Medicare officials said they hope the data will expose fraud, inform consumers and lead to improvements in care.
The American Medical Association and other physicians groups have resisted the data release, arguing that the information violates doctor privacy and that the public may misconstrue details about individual doctors.
Among the highest billers were a cardiologist in Ocala, Fla., who took in $18.1 million, mainly putting in stents; a New Jersey pathologist who received $12.6 million performing tissue exams and other tests; and a Michigan vascular surgeon who got $10.1 million.
Some of the highest billing totals may simply reflect a physician who is extremely efficient or who has an unusually large number of Medicare patients.
The highest numbers also may reflect a physician who specializes in procedures that require costly overhead, and in those cases, a large portion of the money may wind up not with the doctor but with pharmaceutical companies or makers of medical devices.
But in some instances, the extremely high billing totals could signal fraudulent doctor behavior, as government inspectors have previously found.
Indeed, three of the top 10 earners already had drawn scrutiny from the federal government, and one of them is awaiting trial on federal fraud charges.
The greatest tallies also may signal that the Medicare payments for some procedures are too high for the amount of work involved or that perverse incentives lead doctors to overuse a procedure.
The specialties most common at the top ranks of the Medicare payments were ophthalmologists, oncologists and pathologists.
This information gives the public "unprecedented access to information about the number and type of health-care services" doctors provided during the year, Jonathan Blum, principal deputy administrator of the Centers for Medicare and Medicaid Services, said in a blog post.
The Medicare program is the nation's largest medical insurer. By virtue of its breadth, the forthcoming billing data are expected to shed light on an array of questions that have arisen about health-care costs as the nation has confronted decades of rising medical bills.
Overall, the information covers $77 billion in billing involving 880,000 practitioners in 2012.
The American Medical Association has warned that the data could contain errors, and in some cases, one doctor's billing number may have been used by multiple support personnel for billing purposes.
In addition, the billing figures reflect what a doctor receives in payment but does not show the actual profit after paying for equipment, support personnel and malpractice insurance. For some procedures, the overhead can reach three-quarters or more of the payment amount.
Many of the highest billers, for example, were in fields with unusually high expenses, and that was likely to limit their personal share of the money. Using the assumptions that Medicare and the American Medical Association make when setting payment rates, only 23 of the 4,000 biggest billers personally earned $1 million or more, according to a Washington Post analysis.
"The AMA is concerned that CMS' broad approach to releasing physician payment data will mislead the public into making inappropriate and potentially harmful treatment decisions and will result in unwarranted bias against physicians that can destroy careers," Ardis Dee Hoven, president of the American Medical Association, said in a statement. "We have witnessed these inaccuracies in the past."
But consumer and public interest groups argued that the information will help consumers make better decisions.
"This data is important because it will make it possible for consumers to identify physicians that will best meet their needs," said Robert Krughoff, president of Consumers' Checkbook, a group that began seeking the release of this information in 2005 and eventually sued for it.
For example, it will allow consumers to know which doctors are most experienced in a given operation. Studies have shown that in several types of surgery, volume matters: Surgeries by doctors who have performed the procedure enough times are less likely to end with the patient's death.
As for the potential that the information might misrepresent a physician's practice, Krughoff said, "the consumer organizations that have pushed for release of this information have a strong obligation to make sure that the information is used properly. But I believe in the marketplace of ideas."
The doctor at the top of the list of largest Medicare billers is Salomon Melgen, an ophthalmologist in West Palm Beach, Fla., who took in $20 million from Medicare in 2012, according to the data released Wednesday.
Most of Melgen's take - about $11.8 million of it - came from injecting patients' eyes with Lucentis, a drug used for macular degeneration, according to the data.
For each shot, Medicare and the patient pay a doctor about $2,000, but the drug is very expensive and the doctor must then pay most of that money to the drug's manufacturer, Genentech.
What may be most interesting about Melgen's practice, however, is that he could have used a much cheaper drug than Lucentis - one called Avastin that many opthalmologists consider an equivalent.
Had he used the cheaper alternative, his bill to Medicare for the shots would have dropped from $11.8 million to less than $500,000.
But physicians have a financial incentive to use more expensive drugs. Medicare pays a doctor more for injecting the more expensive drug - the physician's fee is based on the drug's price - and Genentech offered doctors its own incentive to use the expensive drug: The company gave discounts to those who use high volumes.
Melgen's name appeared in headlines in 2012 as result of his connection to Sen. Robert Menendez, D-N.J., a friend who received campaign contributions from the ophthalmologist.
Melgen's attorney issued a statement before the data release to try to put his client's billing in perspective.
"At all times, Dr. Melgen billed in conformity with Medicare rules," Kirk Ogrosky said.
The use of the more expensive eye drug helps explain why so many of Medicare's top billers are ophthalmologists.
Of the doctors who were paid at least $1 million by Medicare in 2012, 879 were ophthalmologists, who - like Melgen - relied on using the more expensive drug, Lucentis.
Some physicians have suggested that using Lucentis is wasteful because a much cheaper alternative exists.
Melgen, like some other doctors among the top billers, already has drawn scrutiny from Medicare investigators.
Indeed, government inspectors have noted that instances of billing disputes and potential fraud may occur more frequently among the highest Medicare billers.
A December report from Health and Human Services, for example, analyzed the records of 303 physicians who were paid more than $3 million by Medicare in a year.
It found that 13 were responsible for overpayments totaling $34 million, six faced payment reviews, three had their licenses suspended, and two were indicted.
In releasing the data, Medicare officials forbade news outlets from sharing any of the data until 12:01 a.m. today. This provision meant that reporters could not solicit responses from any doctors beforehand.