Thursday, June 27, 2013

Kaiser mental health care lacking, state says; HMO hit with $4 million fine

 By Cynthia H. Craft
ccraft@sacbee.com
Published: Wednesday, Jun. 26, 2013 - 12:00 am | Page 1A
Last Modified: Thursday, Jun. 27, 2013 - 8:42 am


Imposing the second-largest fine in its history, the California Department of Managed Health Care on Tuesday slapped Kaiser health plans with a $4 million penalty for failing to provide mental health treatment in a timely manner.
The department also issued a cease and desist order to Kaiser, forbidding the health plan from continuing practices in violation of state law, which ensures equal care for mental and physical health.
An investigation that started in 2012 found that Kaiser's written description of its mental health services was so complicated and misleading that it "could dissuade an enrollee from pursuing medically necessary care."
Kaiser Permanente officials responded Tuesday by saying improvements are under way, and they plan to challenge the fine as too stiff.
Only one other fine in the history of the department exceeded Kaiser's.
That was in 2008 when Anthem Blue Cross was hit with a $10 million penalty for wrongfully rescinding consumers' health insurance coverage.
"The amount of the proposed penalty is unwarranted and excessive, and is unnecessary to ensure our corrective actions," said John Nelson, vice president for Kaiser Permanente. "We will review this with the DMHC."
Three months ago, the department released a detailed report saying Kaiser needed to see mental health patients more quickly and improve its public disclosures or face penalties.
It provided Kaiser with a laundry list of deficiencies to correct, including these examples:
• A FAQ sheet for Kaiser in Northern California says: "We offer brief, problem solution-focused individual counseling. Research shows many people improve in a single visit. … We do not offer long-term individual psychotherapy at Kaiser."
• Kaiser's website for its Northern California Department of Psychiatry says: "In general, we do not begin treatment with individuals whose problems are of such a long-standing nature that short-term treatment would probably not be helpful. We will refer such individuals (elsewhere), although this treatment will not be a Kaiser-covered benefit and will not be paid for by Kaiser."
• Kaiser has failed to ensure that appointments for mental health care are offered in a timely manner, making patients wait too long between visits.
Managed Health Care officials said advising patients that long-term psychotherapy is unavailable violates the state's mental health parity law. The law says that mental illness must be treated on par with physical illnesses.
The investigation follows complaints in 2011 by the union representing Kaiser's mental health clinicians that Kaiser's mental health practices were deficient.
Last March, the department issued a report that contained serious findings but offered Kaiser the opportunity to correct them prior to being fined.
However, DMHC Director Brent Barnhart said Kaiser did not move fast enough to fix its problems.
"The department's actions are a result of both the seriousness of (Kaiser's) deficiencies and the failure of Kaiser to promptly correct them," Barnhart said.
For its part, Kaiser said it has been working diligently to improve its mental health care.
The health care giant pointed out that state regulators did not find fault with members' ability to receive urgent or emergency mental health services.
In addition, Nelson said, Kaiser has hired new providers to reduce the waiting time for appointments, and is recruiting more.
Nelson also pointed to data indicating that the majority of requests for initial therapist appointments are booked within 10 business days.
The state, however, said Kaiser made patients wait at least 14 days after an appointment before they could call to schedule another one, meaning a patient could not receive a treatment plan that was pre-scheduled for several individual appointments over a two- to three-month period.
Dr. Andris Skuja, a Kaiser psychologist, offered strong words in reaction to the news of the $4 million fine and cease-and-desist order.
"This action confirms what every Kaiser clinician knows," Skuja said. "Kaiser doesn't take mental health care for its patients seriously."
Kaiser has 7 million members in California.

http://www.sacbee.com/2013/06/26/5524446/kaiser-mental-health-care-lacking.html

For enrollees who have had problems accessing care, department spokesman Rodger Butler suggested they call the department's help line at (888) 466-2219.
Call The Bee's Cynthia H. Craft, (916) 321-1270. Read her Healthy Choices blog, blogs.sacbee.com/healthy-choices/. Follow her on Twitter @cynthiahcraft.

Read more here: http://www.sacbee.com/2013/06/26/5524446/kaiser-mental-health-care-lacking.html#storylink=cpy

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Regional Variation in Medicare Spending and Risk Adjustment


Written By: Jason Shafrin - Jun• 23•13
 
What is the key driver of regional variation in Medicare spending? According to a paper by Reschovsky Hadley, and Romano (2013), the answer is regional variation in patient health.
Two key casemix adjustment methods—controlling for patient conditions obtained from diagnoses on claims and expenditures of those at the end of life—were evaluated. We failed to find evidence of bias in the former approach attributable to area differences in physician diagnostic patterns, as others have found, and found that the assumption underpinning the latter approach—that persons close to death are equally sick across areas—cannot be supported. Diagnosis-based approaches are more appropriate when current rather than prior year diagnoses are used. Population health likely explains more than 75% to 85% of cost variations across fixed sets of areas.
The leaders of the Dartmouth Atlas series of papers disagrees. They believe that patients in areas that practice more intensive medicine will receive more medical care, which leads to more claims and thus more diagnosis codes to be used in their risk adjustment model. They write
In this case, the authors’ use of the HCC billing codes would falsely “explain” the more aggressive cardiologist’s behavior as the consequence of poor health status, rather than attributing it correctly to intensive physician behavior.
Their response also cites an IOM study that says:
Although a non-trivial amount of geographic variation can be explained by specific demographic and, potentially, health status variables, a substantial amount of variation remains unexplained.

Source:

http://healthcare-economist.com/2013/06/23/regional-variation-in-medicare-spending-and-risk-adjustment/

 

Useful Data Files for Simulation Modelling


Written By: Jason Shafrin - Jun• 26•13
 
In recent years, researchers have created a number of complex simulation models to estimate future trends and the impacts of policy changes.  Some of the more prominant models include:
  • RAND Comprehensive Assessment of Reform Efforts (COMPARE)
  • CBO’s Health Insurance Simulation Model (HISim)
  • Urban Institute’s Health Insurance Reform Simulation Model (HIRSM),
  • Future Elderly Model (FEM)
These models use a variety of data sources.  For instance:
…the RAND COMPARE microsimulation model uses the Survey of Income and Program Participation (SIPP) as the principal base dataset. Data from the Medical Expenditure Panel Survey (MEPS) regarding health care utilization and medical expenditures are statistically matched to SIPP respondents based on age, insurance status, health status region, and income, and individuals are assigned to synthetic firms with particular characteristics and health benefit offerings using data from the Kaiser/HRET survey and based on region, firm size, and industry…Additional data regarding expected birth and death rates and rates of immigration may be used to project the population forward over time.
What data sources are available to model changes in the supply of providers? An article by Gresenz, Auerbach, and Duarte (2013) provide an overview answering just this question.

Type I Data: Supply of Providers


Unit-level data on the current supply of providers, including characteristics of the providers.  The characteristics can describe the providers themselves (e.g., primary care vs. specialists, for-profit vs. non-profit hospitals) and also describe the patient populations they treat (e.g., share of Medicaid patients)
Key data files for estimating current provider supply include:
  • American Medical Association’s (AMA) Masterfile. All allopathic and most osteopathic medical students in the United States are entered into the Masterfile’s records and are contacted every several years throughout their lifetimes.  Core elements include information about the physician’s age, location, contact information, detailed specialty, some practice and employer characteristics, and major function (e.g., patient care, research, education, administration).  However, variables such as hours worked, income, detailed practice setting, characteristics of patients seen, or time spent in various activities are not collected.  Summary information from the AMA Masterfile are available HRSA’s in the Area Resource File (ARF).
  • State Licensing data from state regulatory agencies. These data vary substantially across states in breadth and quality and there is little or no coordination across to standardize data elements or to aggregate data across states (although the Health Resources Services Administration—HRSA—is undertaking efforts toward such standardization)
  • Current Population Survey (CPS). The CPS contains more labor supply-relevant data than the AMA Masterfile, such as hours worked, family characteristics, and industry. Physicians are identified in survey if they report their primary occupation as a physician (or, if out of the labor force, they would remain in the sample if they identified physician as their predominant occupation over the past 5 years). However, the sample size is relatively small (on the order of 1,000 physicians per year are obtained) and information by physician specialty is not available.
  • American Community Survey (ACS). This survey is a large nationally representative survey, that replaces the long-form Census.  The survey has been collecting information on roughly 10,000 physicians per year since that time. Geographic location is available at the MSA level.
  • Community Tracking Study administered by the Center for Studying Health System Change, includes a physician survey which has been administered every 4 years since 1996 (although it may not be continued in the future).  The CTS physician sample was clustered within 60 metropolitan areas in the United States, but the 2008 sampling frame was changed to obtain a representative sample of physicians across the United States. Physicians are asked detailed questions about their practice size, type and organization, the financial incentives they face, the payer mix of the patients they see, and the percentage of their (or their organization’s) revenues derived from different payers. The physician component of the CTS is also known as the Health Tracking Physician Survey (HTPS).
  • National Ambulatory Medical Care Survey (NAMCS).  These data contain practice and organizational details for office-based physicians, but excludes anesthesiologists, radiologists, and pathologists. The sample goes back to 1973.  Although the NAMCS has county-level information, these data are restricted use.
  • Other sources.  IMS Health, SK&A, and the Medical Group Management Association (MGMA) assemble provider data primarily for marketing purposes.


Type 2 Data: Estimating future demand

Typically, these models assume that provider supply will respond to demand for medical services.  One can project demand for medical services using demographic projects.  These data may include age-adjusted death rates, birth rates, and immigration rates on the demand side.  One can use these statistics to to create a synthetic population for some future date in time.

  • American Association of Medical Colleges collects information school applicants, enrollments, and graduates
  • National Residency Matching Program publishes counts of physician residents by year and residency type (also in the September issue of JAMA).


Type 3 Data: Behavioral Parameters

Type 3 data includes not only primary data sources that can be used to estimate behavioral parameters but also secondary data sources that include published estimates of relevant parameters. The specific behavioral parameters selected depend on the impacts the model is trying to estimate.


 

Global Survey Finds One in Five Feel Discriminated Against Because of Their Diabetes

 

Jun 26, 2013
This press release is an announcement submitted by , and was not written by Diabetes Health.
Novo Nordisk funded the study
CHICAGO, June 24, 2013 /PRNewswire/ -- Key results from the global Diabetes Attitudes, Wishes and Needs 2 study (DAWN2TM) show that one in five people with diabetes feel discriminated against because of their condition, and support from the broader community is scarce. Results from the DAWN2 study were presented at the 73rd Scientific Sessions of the American Diabetes Association (ADA). DAWN2 represents opinions from more than 15,000 people living, or caring for people, with diabetes in 17 countries across four continents.
Family members and health care professionals surveyed as part of DAWN2 report similar beliefs. According to the study, one in five family members also believes that their loved ones with diabetes face discrimination. Among the diabetes health care professionals participating in the survey, one out of three were concerned about discrimination and said there was a "major need" for improvement in the acceptance of people with diabetes as equal members in society. Furthermore, the DAWN2 study revealed that the experience of being discriminated against due to diabetes is associated with emotional distress.
"Evidence suggests that even with the best modern therapies and care, the experience of discrimination can influence self-management, quality of life as well as clinical outcomes for people with chronic illnesses. The DAWN2 study results highlight surprisingly high rates of perceived experienced discrimination and allow for an in-depth understanding now of the nature of this discrimination and the consequences it has for health and quality of life," said Professor Mark Peyrot, Principal Investigator and Chair of the International Publication Planning Committee (IPPC) overseeing DAWN2.
The DAWN2 study also found major variations between countries in perceived discrimination, ranging from 11-28 percent for people with diabetes1 and 10-40 percent for family members, suggesting that there are viable pathways for improvement and that countries can look to others for models to follow.
"Through DAWN2, people with diabetes and their families have been given a voice. In this day and age, no one should face discrimination because of diabetes and people with diabetes have the right to live full, active lives and have an equal role in society. We will use the results of DAWN2 to educate decision-makers to make changes that are desperately needed to improve the quality of life for people with diabetes," said Sir Michael Hirst, president of the International Diabetes Federation (IDF).
Additional DAWN2 study results released during ADA highlighted significant inadequacies across countries in relation to empowerment and education of people with diabetes, psychosocial support and quality diabetes care.2
Key results presented were (data were adjusted according to age and gender to reflect the general diabetes population in each country):
• People with diabetes had significant emotional distress related to their diabetes (mean 44.6 percent, ranging from 22 percent in the United States and 21 percent in the Netherlands to 65 percent in Algeria)
• 13.8 percent of people with diabetes had severely impaired emotional well-being and were at risk of depression (ranging from 8 percent in Mexico to 16.6 percent in the United States and 20 percent in Algeria)
• Over one-third (35.3 percent) of family members reported a significant burden on the family related to diabetes (ranging from 12-60 percent)
• 48.8 percent people with diabetes had attended diabetes education (ranging from 23 percent in India to 74 percent in the United States and 83 percent in Canada)
• 23.1 percent of family members had attended diabetes education (ranging from 12percent in The Russian Federation to 31 percent in the United States and 40 percent in Denmark)3
Three scientific articles were released on June 23, 2013, focusing on country variations in psychosocial indicators of diabetes care as assessed by people with diabetes, family members and health care professionals.
About DAWN2TM
DAWN2 is a global Novo Nordisk initiative conducted in collaboration with the IDF, the International Alliance of Patient Organizations (IAPO), the Steno Diabetes Center, and a range of other national, regional and global partners. The DAWN2TM results will be used internationally and nationally to facilitate dialogue among patient organizations, health care professionals and other key stakeholders to develop action plans for improvement of the lives of people with diabetes. Further information available at www.dawnstudy.com.

http://diabeteshealth.com/read/2013/06/26/7909/global-survey-finds-one-in-five-feel-discriminated-against-because-of-their-diabetes/

Medicare and Medicaid Programs: Requirements for Long Term Care Facilities; Hospice Services

Action

Final rule.

Summary

This final rule will revise the requirements that an institution will have to meet in order to qualify to participate as a skilled nursing facility (SNF) in the Medicare program, or as a nursing facility (NF) in the Medicaid program. These requirements will ensure that long-term care (LTC) facilities (that is, SNFs and NFs) that choose to arrange for the provision of hospice care through an agreement with one or more Medicare-certified hospice providers will have in place a written agreement with the hospice that specifies the roles and responsibilities of each entity. This final rule reflects the Centers for Medicare and Medicaid Services' (CMS') commitment to the principles of the President's Executive Order 13563, released on January 18, 2011, titled “Improving Regulation and Regulatory Review.” It will improve quality and consistency of care between hospices and LTC facilities in the provision of hospice care to LTC residents.

Dates

These regulations are effective on August 26, 2013.

For Further Information Contact

Lisa Parker, (410) 786-4665.

http://www.regulations.gov/#!documentDetail;D=CMS_FRDOC_0001-1236

Austin Doctor Charged in Alleged $2M Billing Fraud

HOUSTON (AP) A Texas neurologist and his clinic administrator have been charged with conspiring to defraud Medicare of more than $2 million.
Prosecutors in Houston say the case involves 40-year-old Dr. Dennis Barson Jr. of Austin and 53-year-old Dario Juarez of Beeville. Both are accused of fraudulent bill and filing false claims for procedures not done.
The indictment returned June 19 includes 19 health care fraud counts and one conspiracy charge. Details were announced Tuesday when the indictment was unsealed and Barson was arrested. Investigators say Juarez was already in custody serving time for practicing medicine without a license.
Prosecutors say Barson was the only practicing doctor at a clinic in Houston but Juarez allegedly was the medical person seeing patients.
Barson didn't immediately respond to a message for comment Wednesday.


http://www.kbtx.com/health/headlines/Austin-Doctor-Charged-in-Alleged-2M-Billing-Fraud-213106331.html?device=phone

Medicare Fraud – If You Really Don’t Need it, We Really Don’t Want to Pay For It

 

2013-06-27 09:20:04 (GMT) (JusticeNewsFlash.com - False Claims, Featured, Justice News Flash, Press Release)
06/25/2013 // Justice News Flash: Featured Column // Kathleen Scanlan // (press release)  Healthcare has come a long way in the last one hundred years. We look back at treatments for soldiers wounded in World War I a century ago and it seems downright crude. Anyone watching Downton Abbey cringed all through Season 2. We’ve obviously come a long way. However, in at least one way healthcare remains largely unchanged since then – the deference given to doctors in making the ultimate decision about the care and treatment of their patients. Generally speaking, this is a good thing. As healthcare consumers, we all want the doctors who care for us to be the ones to make the ultimate decision about what is in our best interests. However, some have used the deference to the doctor-client relationship as a blind behind which they engage in Medicare fraud. One way that doctors and other health care practitioners exploit the patient relationship and game the Medicare system is by performing procedures on patients that are not medically necessary. Exploiting the patients’ trust and risking their health, these fraudsters fleece Medicare and other government programs by billing them for illegitimate costs.
The good news is that the U.S. Department of Justice, the Department of Health and Human Services, and the FBI—often with the crucial assistance of whistleblowers —are cracking down on the unnecessary procedure racket.
A prime example is the case of Dr. Steven J. Wasserman, a dermatologist in Venice, Florida. Wasserman agreed to pay $26.1 million to settle allegations that, among other misdeeds, he performed medically unnecessary skin biopsies and conducted unnecessary skin surgeries—on thousands of patients. Over and over, when it was not required, Wasserman performed a complex and time-consuming procedure on patients called adjacent tissue transfer. The dermatologist targeted Medicare beneficiaries so that he could be reimbursed by the government. Wasserman’s settlement is the largest ever against an individual practitioner under the federal False Claims Act. The lawsuit was initiated by a pathologist who worked at a lab that was paying Wasserman kickbacks for improper referrals. As contemplated by the False Claims Act, the pathologist received a percentage of the settlement, more than $4 million, for having stepped forward with the information.
In another case, in April of this year, a renowned cardiologist and CEO of a pair of medical services companies in New Jersey agreed to pay $19 million to settle allegations that he performed unnecessary procedures stemming from false diagnoses. The doctor, Jose Katz, advertised heavily to the Spanish-speaking community and drew in a lot of Medicare and Medicaid beneficiaries that he could exploit. Katz falsely diagnosed numerous patients with coronary artery disease and subjected many of them to a procedure called external counter pulsation. This procedure put many patients at risk of injury or death.
While all fraud cases are complex and difficult to prove, these unnecessary procedure cases are particularly challenging because they require the government to, in effect, override whatever the doctor (or other professional) gave as the medical reason for the procedure that occurred and for which Medicare paid. The government obviously doesn’t want to be in the business of second-guessing health professionals’ medical decisions. But, at the same time, it can’t allow a known pattern of fraud to continue unchecked behind the curtain of “doctor decision-making.” This is yet another instance where a whistleblower is invaluable. Someone with material information about an unnecessary procedure scheme can provide evidence to the government to show this is not about medical decision-making at all; it’s about systematic efforts to use patients as a means for billing Medicare.


http://www.justicenewsflash.com/2013/06/27/medicare-fraud-if-you-really-dont-need-it-we-really-dont-want-to-pay-for-it_20130627111565.html

Wednesday, June 26, 2013

Patients at the Center of Healthcare

 By 

Posted:  
Tuesday, June 25, 2013 - 7:30pm
 
 
Dr. Michael and Rebecca Clark’s Lifespan Family Healthcare practice in Newcastle offers a patient-centered model of healthcare. SUE MELLO/Boothbay Register
As part of its decision to close the St. Andrews Hospital emergency room, Lincoln County Healthcare has proposed greater emphasis on primary and outpatient care.
Administrators and doctors have said they want to develop a Patient-Centered Medical Home (PCMH) model of care at the Family Care Center so that patients are healthier, better-served and actively engaged in their health and healthcare.
But what a patient-centered model looks like may still not be clear to many in the community.
On June 21, Dr. Michael Clark, one of the few private practice doctors in the region, provided members of LCH’s community advisory committee an overview of his experience with PCMH care.
In an interview last September, Clark said his desire for another approach to healthcare began when he was an employed physician in Washington, D.C.
“I was struck by a patient’s comment: ‘I love you; I hate your practice.’ And it was a good practice,” Clark said. “But there was a disconnect between what happened in the doctor’s office and outside of it.”
Closing that disconnect and developing a different culture of patient care were primary goals when Clark and his wife, Rebecca, a family and marriage therapist, opened their Lifespan Family Healthcare Center in 2005.
In 2009, Lifespan joined the Maine PCMH Pilot Program, part of a nationwide effort to assess the benefits of the model.
On Friday, Clark said the patient-centered model is designed to address some of the pitfalls of modern healthcare: a reimbursement system that rewards doing more rather than sustaining health, difficulty obtaining appointments and care when needed, fragmented and uncoordinated care, and practices that are centered around doctors’ schedules rather than patients’ needs.
How does PCMH work?
“The model isn’t that radical a concept,” Clark said. “It’s old-fashioned caring in a complex environment.”
To improve patients’ access to care, Clark said openings are intentionally left in the daily schedule to allow space for same-day visits, evening office hours are offered, and “virtual appointments” allow patients to obtain medication refills or have questions answered without an office visit.
Patients are also able to access information in their medical record, including test results, at any time through an Internet-accessed patient portal and they can use email to communicate with providers.
Essential to PCMH’s success is a team approach to care, Clark said. Each work day at Lifespan begins with a morning “huddle” to review the day’s schedule and patients’ needs. The team works to ensure that some of what might have formerly slipped through the cracks doesn’t. That process includes identifying and scheduling needed care, coordinating and tracking referrals, addressing the mental health needs of patients, and also includes a nurse care manager who regularly checks in with high-risk patients in their homes.
Although PCMH is in some ways a return to an earlier, holistic approach to healthcare, its success is reliant on modern technology. Clark characterized the transition to electronic medical records as painful for both clinicians and patients, but said the advantages far exceed the costs. Clark said electronic medical records allow for easier tracking of complex medical problems, help to prevent medication prescription errors, provide automatic reminders for overdue care, flag critical lab values and improve coordination among different specialists and healthcare facilities. Equally important, patients have the same access to all of their records as providers.
Clark said patients’ access to their electronic medical record makes the healthcare relationship more transparent and enables patients to become more active partners in their health. Shared responsibility for wellness is a key part of the PCMH model.
In the patient-centered model, the patient is not only expected to be an active participant in his or her own wellness, they are also invited to help in improving their care. Clark said Lifespan’s patients are regularly asked for feedback and a patient advisory council meets monthly to consider ways to enhance the practice.
“The advisory council has had a real influence on what we do and what we look like,” he said.
Clark said engaged and informed patients are the key to reforming healthcare. “The more I try to fix my practice, the more I believe it’s patients that will save healthcare,” he said. “Bringing patients on board, I think, is the only way we can do it.”
Clark recommends the July 2013 issue of Consumer Reports to anyone interested in more information on PCMH.
 

HHS proposes clarifications for market reform regulations and new exchange-related obligations but leaves key questions unanswered

McDermott Will & Emery
 
 
The proposed rule imposes new requirements on health insurance issuers offering Qualified Health Plans through Health Insurance Exchanges and clarifies other obligations for various market reforms and the Premium Stabilization Programs, despite the fact that applications to offer coverage through Exchanges already have been submitted and 2014 benefit packages and rates already have been developed. 
The U.S. Department of Health and Human Services (HHS) issued a proposed rule on June 14, 2013, (Proposed Rule) that offers new provisions and clarifications covering a wide range of topics relating to Health Insurance Exchanges, the Premium Stabilization Programs and other health insurance market reforms.  The Proposed Rule also imposes new requirements and obligations for state-based Health Insurance Exchanges (State Exchanges) and health insurance issuers offering Qualified Health Plans (QHPs) through State Exchanges and federally-facilitated Health Insurance Exchanges (FFEs, and collectively with State Exchanges, Exchanges), despite the fact that health plans’ applications to participate in Exchanges already have been submitted and enrollment begins in mere months. 
HHS leaves unanswered several critical questions, such as whether health insurance issuers offering QHPs (QHP Issuers) through FFEs will have an opportunity (and the time) to appeal HHS’s decision not to certify a QHP for the 2014 (or subsequent) benefit year.
Comments on the Proposed Rule, which was published in the Federal Register on June 19, 2013, are due to HHS on July 19, 2013.
HHS Introduces “Program Integrity” Provisions for Issuers and States
HHS imposes new operational and contracting requirements and enforcement mechanisms for QHP Issuers participating in FFEs.  The Proposed Rule also proposes new oversight and program integrity requirements for states operating their own risk adjustment and reinsurance programs as well as for State Exchanges.  These developments are not surprising, given HHS’s approach to administering the Medicare Advantage and Part D Programs, although some of the requirements seem to blur the distinction between HHS’s administration of federal entitlement programs versus federally-administered marketplaces.
Issuers Face New Compliance Obligations, Including Responsibility for Contractors
Borrowing from the Medicare Advantage and Part D Programs, HHS proposes new oversight and contractual requirements for QHP Issuers with regard to their contractors and subcontractors–“Delegated Entities” and “Downstream Entities” in Exchange parlance.  These definitions include providers of both administrative and health care services, and therefore are inclusive of hospitals, accountable care organizations and other health care providers with which QHP Issuers contract.  QHP Issuers are responsible for their own compliance with applicable federal and state standards as well as for the compliance of their Delegated and Downstream Entities, regardless of the relationship.  Additionally, QHP Issuers must incorporate into their contracts with Delegated and Downstream Entities certain provisions if the QHP Issuers delegate their activities or obligations.  These provisions include specification of the delegated activity and reporting responsibility, revocation of the delegated activity/reporting standard or other remedy if the Delegated/Downstream Entity’s performance is unsatisfactory and an obligation of the Delegated/Downstream Entity to retain books and records (and make them available to federal regulators) for 10 years.  New contracts entered into on or after October 1, 2013 must include these provisions, but QHP Issuers have until January 1, 2015 to amend existing agreements.
The QHP Issuers subject to these requirements are unclear.  The placement of the regulation, under Part 156, Subpart D relating to Federally-Facilitated Exchange Qualified Health Plan Issuer Standards, suggests the obligations are imposed only on QHP Issuers participating in FFEs.  The regulatory text and the preamble discussion, however, do not contain any such limitation and refer to “QHP issuers” more generally, suggesting all QHP Issuers are subject to the provisions, even if the QHP Issuers offer products through State Exchanges.  Issuers, providers and other contractors operating in states with State Exchanges may request clarification on this point.
Given Issuers’ extensive operations and the variety of Delegated and Downstream Entities with which Issuers may contract—including marketing organizations, agents, brokers, health care providers and administrative service providers—this proposal creates a significant burden on QHP Issuers, which now are directly accountable for the compliance (or non-compliance) of their contractors.  Many may wonder as to the need or appropriateness for HHS to dictate the terms of QHP Issuers’ contracts with their vendors when HHS’s role is to facilitate a health insurance marketplace, and not to arrange for the provision of health care benefits as is HHS’s responsibility under the Medicare Program.  Moreover, entities familiar with these obligations pursuant to Medicare Advantage and Part D operations also can attest to the significant practical challenges this responsibility imposes, including amending all provider and administrative contracts and negotiations when the other party does not know that these federal requirements must “flow downstream” to contractors.  A QHP Issuer also may determine that more extensive contractual requirements—such as a Delegated Entity’s maintenance of a compliance program—are necessary in order for the QHP Issuer to be comfortable with the entity’s performance of a delegated activity and compliance with laws.  Some contractors may take a partnership approach to their QHP Issuer relationships and accept these responsibilities, but others may object to assuming more expansive obligations than those required by HHS.
HHS also proposes new compliance obligations (and implications for non-compliance) for QHP Issuers relating to cost-sharing subsidies.  QHP Issuers are responsible for ensuring that members are assigned to the appropriate standard plan or silver plan variation and that the appropriate cost-sharing reductions are applied.  HHS believes that members should be held harmless if the QHP Issuer “misapplies” the cost-sharing reductions.  Accordingly, QHP Issuers are obligated to refund any excess cost-sharing paid by or on behalf of the member to the person or entity that paid the excess cost-sharing (“whether the enrollee or the provider”) no more than 30 calendar days after discovery of any improper allocation of cost-sharing.  Further, QHP Issuers are not eligible to be reimbursed for any excess cost-sharing reductions improperly furnished to the member, such as through the end-of-year reconciliation.  Beginning with the 2015 benefit year, QHP Issuers would be required to provide HHS (and the State Exchange, as applicable) a report detailing occurrences of the improper application of cost-sharing violations, failure to refund any excess cost-sharing amounts paid, and QHP Issuer reimbursement for excess cost-sharing provided.  HHS requests comment on this report proposal, including frequency of the report and a minimum error rate or threshold that would trigger the reporting obligation.
The Proposed Rule imposes a similar refund obligation, 30-day time period and reporting requirement on QHP Issuers relating to their failure to reduce the portion of the premium charged to or for a member for the applicable month(s) by the amount of the advance premium tax credit available to the individual.  Additionally, QHP Issuers must submit to HHS summary statistics with respect to administration of cost-sharing reductions and premium tax credits.
QHP Issuers participating in an FFE that undergo a change of ownership, as recognized by the state in which the FFE is operating, will notify HHS at least 30 days prior to the change in ownership.  The form and format of the notice will be determined, and will include the legal name and Taxpayer Identification Number of the new owner and the effective date of the change in ownership.  HHS also requires that the new owner agree to “adhere to all applicable statutes and regulations,” presumably relating to the offering of QHPs through the FFE.  HHS elected not to require a novation agreement, similar to that required for Medicare Advantage Organization/Part D Plan Sponsor changes in ownership, based on the conclusion that such a requirement would duplicate existing state requirements, but requests comments on this issue.
10-Year Record Retention and Government Inspection Obligations
HHS imposes on Issuers a series of record retention and government-inspection provisions for the reinsurance (as described below) and risk adjustment programs.  Records must be “sufficient” to enable the regulators (whether federal or state, depending on who administers the program) to evaluate compliance with applicable risk adjustment standards and retained for 10 years.  HHS specifically references data validation obligations as well as records relating to premium rating and small group status as subject to the record retention and audit provisions.  Given the potential for allegations of federal False Claims Act (FCA) violations that could arise in connection with either program and HHS’s statements in the Proposed Rule relating to the FCA, these proposals are not surprising.
These record retention and government inspection provisions are in addition to those proposed by HHS for QHP Issuers relating to their participation in FFEs.  QHP Issuers must maintain records that are sufficient to enable periodic auditing by HHS, including financial records relating to participation in Exchanges (including auditing for financial solvency) and compliance reviews.  Risk corridor payment records, although not referenced, seem as though they could be included in the scope of this record retention requirement.  Interestingly, HHS imposes these record retention requirements on QHP Issuers participating in FFEs, and includes a separate record retention provision for QHP Issuers operating in State Exchanges for documents relating to application of cost-sharing subsidies and premium tax credits.  It is not clear, however, that HHS imposes on QHP Issuers participating in State Exchanges, or requires State Exchanges to impose on QHP Issuers participating in State Exchanges, the more expansive record retention and government audit obligations.
HHS Oversight and Enforcement Action in FFEs
The Proposed Rule codifies HHS’s prior statements, including in the FFE Application, regarding its intent to conduct compliance reviews of QHP Issuers participating in FFEs.  Using a risk-based approach for selecting QHP Issuers to audit that includes analyses of data submitted by QHP Issuers, HHS will audit QHP Issuer records, systems and facilities relating to its participation in the FFE, including to
  • Evaluate compliance with Exchange standards and performance thereunder
  • Verify performance of the duties to which the QHP Issuer attested in its certification process
  • Assess the likelihood of fraud and abuse
HHS expects to focus its review on FFE standards for QHP Issuers “because oversight of market-wide standards will generally be performed by States as part of their regulatory oversight.”  HHS does not indicate whether it may take a more expansive approach in conducting audits in states where the state has elected not to enforce a standard or lacks the regulatory or enforcement authority to do so.  Although HHS expects the audits will be less rigorous than those applied to Medicare Advantage Organizations, audit findings will be incorporated into HHS’s process for evaluating whether permitting a QHP Issuer’s products to be available in an FFE is in the interest of the qualified individuals and qualified employers purchasing coverage through the FFE.  HHS may conduct audits up to 10 years from the last day of the applicable benefit year.
The Proposed Rule for the first time provides specific detail regarding HHS’s enforcement authority in administering FFEs.  Consistent with the authority granted under the Affordable Care Act (ACA), HHS sets out the bases upon which it would undertake the two “formal” enforcement actions against QHP Issuers: decertification and civil money penalties (CMPs).  HHS is silent regarding potential “informal” enforcement actions it may take against QHP Issuers, such as warning letters and corrective action plan requests imposed on Medicare Advantage Organizations and Part D Plan Sponsors.
  • Civil Money Penalties: Similar to its audit approach, HHS intends to focus its oversight on FFE standards and avoid unnecessary duplication of state regulatory oversight of market-wide standards.  CMPs of up to $100 per day for each individual adversely affected may be imposed for “misconduct” or “substantial non-compliance” with Exchange standards.  In applying CMPs, HHS will take into consideration various factors, including “that 2014 will be a transitional year for issuers offering QHPs,” previous and ongoing record of compliance, the level of the violation and its impact on affected individuals, and any aggravating or mitigating circumstances.  QHP Issuers will receive a notice of HHS’s intent to assess CMPs and will have the right to a hearing before an administrative law judge (ALJ) to address whether there is a basis for CMPs and whether the assessed amount is reasonable.
  • Decertification: Decertification, which HHS for the first time indicates may occur at the issuer or QHP level, may occur for one of several reasons, including substantial failure to comply with specific federal standards applicable to participation in an FFE.  HHS also adopts from the Medicare Advantage and Part D Programs two very general bases for decertification: substantial failure to comply with federal laws and regulations applicable to QHP Issuers in the FFE, and operating in a manner “that hinders the efficient and effective administration of an FFE.”  Under the standard decertification process, HHS will provide written notice of its intent to decertify a QHP/QHP Issuer to the Issuer, to members and to the department of insurance of the applicable state, indicating the effective date of certification (no earlier than 30 days from the notice date).  If HHS determines that the basis for decertification involves members’ ability to access necessary medical items or services or fraud, HHS may expedite decertification and impose an immediate effective date.  A right of appeal, including a hearing before an ALJ to evaluate whether a basis for decertification exists, will be available to QHP Issuers under both processes, although the hearing would occur after decertification (and the start of a special enrollment period for members) under the expedited process.
CMPs also may be imposed on Issuers for failure to comply with the terms and conditions of the risk adjustment and reinsurance programs.  For example, an Issuer that does not provide HHS with access to enrollee-level claims data or does not set up a “dedicated distributed data environment” for the risk adjustment and reinsurance programs may be subject to CMPs.
Financial Integrity and Oversight Requirements for States and State Exchanges
The Proposed Rule imposes a series of operational and reporting requirements on states and State Exchanges.  A state operating a reinsurance or risk adjustment program, for example, must submit to HHS—and make publicly available—summaries of the respective operations, and the programs also must be audited annually for financial and programmatic compliance by an independent qualifying auditing entity.  States’ reinsurance entities must account for monies received from HHS for reinsurance payments and administrative expenses, including claims for payment, payments made and incurred administrative expenses.  Records relating to the reinsurance and risk adjustment programs must be maintained for 10 years and be made available to federal authorities.  States must extend the obligation to their contractors as well.
State Exchanges similarly are subject to record retention and federal audit requirements and annual audit obligations.  They must submit various reports to HHS, including a financial statement and to-be-specified reports addressing eligibility, enrollment, performance monitoring and consumer satisfaction.  HHS also imposes auditing and reporting obligations specific to compliance with advance premium tax credit and cost-sharing reduction standards.
The Proposed Rule creates new requirements relating to privacy and security incidents and breaches for State Exchanges and “non-Exchange entities.”  For example, a one-hour reporting obligation (from discovery) for State Exchanges and non-Exchange entities associated with FFEs is imposed for “all privacy and security incidents and breaches” (as such terms are defined in the Proposed Rule and which differ from the HIPAA Security Rule definitions).  Non-Exchange entities associated with a State Exchange also must report all incidents and breaches to the applicable State Exchange, although HHS does not specify the terms of such reporting obligation.
Enhancing the Reinsurance Program’s Contributing Entity Provisions
The Proposed Rule offers several clarifying statements regarding responsibility for reinsurance contributions, in addition to imposing record retention requirements on contributing entities and Issuers offering reinsurance-eligible health insurance coverage.
Revised Definition of Contributing Entity
The definition of a “contributing entity” for the temporary reinsurance program is amended to include as a self-insured group health plan a group health plan that offers a benefit package that is partially self-funded and partially fully-insured when the insured coverage does not constitute major medical coverage (regardless of whether the self-insured coverage is major medical).  For example, a group health plan that offers a single benefit package for which the medical benefits are self-insured and the prescription drug coverage is fully-insured falls within the revised definition of a self-insured group health plan because the insured coverage is not major medical coverage.  Accordingly, the group health plan is responsible for reinsurance contributions, consistent with existing reinsurance contribution counting requirements.  The Proposed Rule further clarifies that if the insurance coverage in such a circumstance is major medical coverage, the Issuer is responsible for the contributions.
Multiple Coverage Scenarios
The Proposed Rule also allocates financial responsibility for reinsurance contributions in other scenarios involving various coverage options, including creating an exception to the general premise that an Issuer is not responsible for contributions when not offering major medical coverage.
  • The Proposed Rule addresses a potential circumstance in which a group health plan offers a single benefit package that involves multiple health insurance coverages offered by more than one Issuer, none of which alone constitutes major medical coverage but the totality of which meets this threshold.  Under the general principle that an Issuer is not responsible for reinsurance contributions when it does not offer major medical coverage to a group health plan, there potentially is no “contributing entity” financially responsible for the contributions in this situation.  Accordingly, HHS creates an exception, providing that if a group health plan’s benefit package includes multiple health insurance coverages, none of which constitutes major medical coverage, and if the group health plan does not provide self-insured coverage for such covered lives (other than for excepted benefits), then the Issuer offering the largest percentage of coverage among the policies makes reinsurance contributions for such covered individuals.  The Proposed Rule sets out the bases upon which the “largest percentage of coverage” is determined, including using the average premium per covered life as a metric.
  • Separately, the Proposed Rule clarifies financial responsibility for contributions when the group health plan offers more than one benefits option, at least one of which is fully-insured coverage and at least one of which is not fully-insured coverage (either because the group health plan or a non-Issuer assumes the risk).  Such a circumstance might arise if a group health plan provides a self-insured benefit package to the majority of its employees, but those employees working at a satellite facility in a separate geographic area are offered separate, fully-insured health insurance coverage (e.g., to ensure there is a sufficient provider network for the coverage).  In this instance, the Issuer is responsible for the reinsurance contributions for covered lives under the fully-insured option, while the group health plan is responsible for the reinsurance contribution associated with the coverage options that are not fully-insured.
Practical Challenges for Issuer Compliance
Issuers face several challenges for complying with federal regulations (such as coordinating the provision of summary of benefits notices) when offering fully-insured coverage to a group health plan that also makes available other coverage options (whether fully-insured, self-insured or otherwise).  These challenges, including obtaining complete and accurate information regarding the scope of coverages available under the group health plan, take on a greater significance under the temporary reinsurance program, however, because of the potential FCA risk that could arise if the Issuer knowingly or recklessly avoids a payment obligation to the federal government–a “reverse false claim.”
Acknowledging that Issuers may not have all of the information necessary to evaluate their reinsurance contribution obligation in connection with a particular group health plan, HHS requests comments on whether it should direct Issuers to seek a representation from the group health plan sponsor regarding the relative percentage of coverage offered by the Issuer.  Furthermore, all contributing entities must maintain documents and records relating to enrollment count for 10 years so that the federal government may verify reinsurance contribution amounts.  (A similar obligation is imposed on Issuers offering reinsurance-eligible plans that request reinsurance payments under the program.) Issuers may consider whether their contracts with group health plan sponsors (and the sales agents associated with the account) should impose more expansive obligations in order for the Issuers to receive the information required to determine their reinsurance contribution payment obligations (and have continued access to such information for the 10-year period).
Clarifications and Technical Modifications for Market Reform Regulations
HHS in February 2013 finalized the health insurance market reform regulations (Market Reforms Final Rule) effective for plan and policy years beginning on and after January 1, 2014. With the Proposed Rule, HHS modifies several of the Market Reforms Final Rule requirements.
  • Consistency Among the PHSA, ERISA, and the Code Definitions of Small and Large Employers: Finally addressing an issue that has proved challenging since the ACA’s enactment, HHS requests comments on what interpretations of the statute, if any, are necessary to ensure “smooth implementation” and address the inconsistency between the ACA-revised definitions of “small employer” and “large employer” in the Public Health Service Act and the corresponding definitions in the Employee Retirement Income Security Act and Internal Revenue Code, which were not so amended.
  • Association Coverage: 45 C.F.R. § 144.102(c), as amended by the Market Reforms Final Rule, states that health insurance coverage offered through an association to a member that is an employer sponsoring a group health plan with fewer than two participants who are current employees on the first day of the plan year is considered individual health insurance coverage, regardless of state law.  This description does not recognize that the ACA changed the definition of “small employer” to include an employer with an average of at least one employee.  The Proposed Rule therefore modifies the description of association coverage in 45 C.F.R. § 144.102(c) in order to be consistent with the definition of “small employer” and makes corresponding changes to various definitions.
  • Geographic Rating: Consistent with its April 26, 2013 guidance, HHS amends 45 C.F.R. § 147.102 to provide that geographic rating in the individual market is based on the primary policyholder’s address (regardless of the location of other individuals covered under the policy), and, in the small group market, the geographic rating is based on the group policyholder’s “principal business address.”
  • Calendar Year Coverage: HHS amends 45 C.F.R. § 147.104 to provide that, effective January 1, 2015, (i) all non-grandfathered coverage in the individual market, and (ii) all non-grandfathered coverage in a market for which the individual and small group risk pools have been merged must be offered on a calendar year basis.  This revision, which HHS states was the intent of the Market Reform Final Rule, aligns the coverage year for the non-Exchange and Exchange markets and is consistent with the single risk pool provisions.  Therefore 2014 becomes a “stub year” for policies issued or renewed in these markets after January 1, 2014, so that all policies issue/renew effective January 1, 2015.  Small group markets for which the risk pool has not been merged are unaffected by this change.
  • Rating Updates: HHS limits to once annually Issuers’ opportunity to modify their market-wide adjusted index rate and plan-specific pricing for individual markets and for markets in which the individual and small group risk pools are merged.  Issuers participating in the small group (only) market may make index rate and plan-specific pricing changes on an annual basis until HHS issues a notification that the Federally Facilitated Small Business Health Options Program (FF-SHOP) can process quarterly rate updates, after which adjustments may be made on a quarterly basis.          The preamble to the Proposed Rule and the proposed regulatory language contain some phrasing that may cause confusion as to which Issuers would be subject to the initial annual update restriction–all Issuers offering small group coverage (regardless of whether the coverage is offered through a SHOP, and regardless of whether the SHOP is an FF-SHOP), or only QHP Issuers offering products through an FF-SHOP.  This is an area on which Issuers may request further clarification from HHS.
http://www.lexology.com/library/detail.aspx?g=3464db98-f249-4f6e-a562-ee898f2a9749

Tuesday, June 25, 2013

Preparing For ICD-10: Staying Ahead Of The Compliance Curve


Last Updated: June 24 2013
Article by Dan Vogt
BerryDunn




Your deadline to implement ICD-10 is October 1, 2014. Beyond simply meeting compliance, this marks an opportunity to improve your delivery of data-supported health care outcomes.
ICD-10 may not be the flashiest aspect of the industry-wide effort to improve health care delivery, but it may be one of the most far-reaching. These codes touch almost every piece of the health care puzzle, from providers to payers. The challenge is that not everyone realizes the impact of the ICD-10 transition. The key is to understand how your organization is affected and how to identify which areas of operation will be impacted. You'll likely discover that your organization is highly impacted by ICD-10—nearly every area of your operations will be affected.
Background
The World Health Organization put forth the updated ICD-10 codes in 1990. Other countries adopted ICD-10 starting in the mid-90s. The US is set to transition to ICD-10 on October 1, 2014, for Diagnosis and Inpatient Procedure Codes
Why is the US switching to ICD-10?
ICD-9 contains outdated terminology that is inconsistent with current medical practice. The code structure of ICD-9 is limited for further expansion, and the ICD-9 codes lack detail and specificity compared with ICD-10. The push for data analysis, outcome-based healthcare, and claim processing automation requires a more detailed, expandable, and flexible coding set.
Who is affected by the ICD-10 compliance deadline?
Everyone covered by the Health Insurance Portability and Accountability Act (HIPAA) is required to successfully conduct health care transactions using ICD-10 codes. All the entities involved in health care delivery and management use ICD coding, including payers, banks, clearinghouses for claims, providers, outsources services, employers, insurance brokers, and the Treasury.
What is affected by the ICD-10?
Changes in the diagnosis codes and inpatient procedure codes will impact your organization. In the tables below you can see the increase in the number of codes, code composition, and code complexity. This change will touch nearly all areas of your organization from the revenue cycle and coding teams to your providers.
Diagnosis Codes
ICD-9-CM
ICD-10-CM
Field Length
3 – 5 Characters
3 – 7 Characters
Available Codes
Approx. 13,000
Approx. 68,000
Code Composition
Digit 1 = alpha or numericDigits 2 – 5 = numeric
Digit 1 = AlphaDigit 2 = NumericDigit 3 – 7 Alpha or Numeric
Inpatient Procedure Codes
ICD-9-CM
ICD-10-CM
Field Length
3 – 4 Characters
7 alpha-numeric characters; all are required
Available Codes
Approx. 3,000
Approx. 72,000
Code Composition
Not Applicable
Specific meaning for character position by classification (e.g., med surg, mental health, etc.)
Why should you care?
If you don't meet the 2014 deadline, your claims can't be processed. This is an impact to revenue that no organization can weather.
According to the CMS FAQs for ICD-10 Transition Basics, "Claims for all services and hospital inpatient procedures performed on or after the compliance deadline must use ICD-10 diagnosis and inpatient procedures codes. Claims that do not use ICD-10 diagnosis and inpatient procedure codes cannot be processed."
Putting ICD-10 into context
We recognize that in the world of health care, ICD-10 is just one of the many large efforts that you are undertaking right now. You're dealing with Meaningful Use, ACOs, health care reform, IT security, EHR Adoption, consolidation, state budgets challenges, and on and on. The good news is that ICD-10 is a manageable project if you move through it in a deliberate, thorough, and organized manner.
Potential Pitfalls
We caution you to watch out for some possible issues that could complicate your execution of the transition process.
The "Silo Effect"occurs when you treat ICD-10 as a department level project. We often hear ICD-10 described as an IT project or a coding project. In reality, it is an enterprise-wide effort and will require all departments to participate in some capacity. ICD-10 crosses all areas, and you don't want to let a database or a legacy process get overlooked in the inventory or transition.
A lack of granularity could lead to not assessing, testing, communicating, or training with enough detail or structure to fully identify areas of concern. This is a project that requires both a microscope and herding stick. You need to corral all of your departments to participate and then examine their operations at a pretty low level to determine how they will be impacted by ICD-10.
Be wary of relying too much on your vendor's statements of readiness. Just upgrading to the ICD-10-ready version of software is not enough. You'll have internal preparation activities, changes in business process, testing, and training. You also need to have a back-up plan in the event that your vendor does not meet the ICD-10 deadline.
The last possible pitfall is not engaging in enough planning, testing, and communication with your payers and partners. The testing, transition, and monitoring stages require work with your outside entities to determine whether the implementation steps you have taken independently will work together.
The Silver Lining

ICD-10 is a compliance initiative with a fast-approaching deadline, but it's also an opportunity to assess and improve the communication and practices across your whole organization. Check out our useful tool, Planning for Compliance, 5 Steps for Readiness.
The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

U.S. Unveils Health Care Web Site and Call Center

By 

WASHINGTON — The Obama administration announced new steps to expand coverage under the federal health care law on Monday, less than a week after the Government Accountability Office, a nonpartisan investigative arm of Congress, found that the federal government and many states were “behind schedule” in setting up marketplaces where Americans are supposed to be able to buy insurance.
The steps — establishing a Web site and a telephone call center to provide information to consumers — are in preparation for what the government anticipates will be a flood of people buying health insurance starting Oct. 1.
Kathleen Sebelius, the secretary of health and human services, said the call center would be in operation 24 hours a day. The phone number is 800-318-2596. The Web site, www.healthcare.gov, provides information promoting the 2010 health care law and describing new insurance options. The Web site and call center currently have only general information about coverage.
Details about the prices and benefits of health insurance plans to be offered by Blue Cross and Blue Shield and companies like Humana and Kaiser Permanente will be available later this summer. Consumers can file online applications starting Oct. 1. Coverage is to begin on Jan. 1, when most Americans will be required to have insurance.
In a statement, Ms. Sebelius said, “The new Web site and the toll-free number have a simple mission: to make sure every American who needs health coverage has the information they need to make choices that are right for themselves and their families or their businesses.”
The Congressional Budget Office predicts that seven million people will buy private insurance next year through marketplaces, or exchanges, while nine million people will gain coverage through Medicaid. By 2016, it says, the number of uninsured, now estimated at 56 million Americans, may be reduced by 25 million as a result of the law.
The federal government will be running insurance exchanges in more than half the states. The administration had said previously that the federal exchanges would be open — at least in 2014 — to any insurers that met basic federal standards.
But Ms. Sebelius, a former Kansas insurance commissioner, told reporters on Monday that “we will be negotiating for rates across the country.” She emphasized the federal role, saying that “we intend to do rate negotiation to make sure that plans are going to offer consumers the best possible choices.”
Federal officials said the negotiations would focus on rates that were much higher or much lower than those proposed by other insurers.
The Web site asks consumers for information about their household incomes, to determine if they may be eligible for federal subsidies, in the form of tax credits, to help pay premiums.
Ms. Sebelius said “we are very concerned” that low-income people in some states will not have access to either Medicaid or subsidies for the purchase of private insurance. However, she said, “there is no timetable” for states to expand Medicaid, and states that rejected the expansion of eligibility this year could reconsider next year.
The federal Web site acknowledges that some states are not expanding Medicaid. “Under the health care law,” it says, “states have the choice to cover more people.”
The Web site says that people eligible for Medicaid should not try to buy insurance in the exchange, because they will not receive subsidies. “A marketplace plan will be more expensive than Medicaid and usually won’t give you additional coverage or benefits,” it says. “You wouldn’t be eligible for any savings on marketplace insurance and would have to pay the whole cost.”
In states that do not expand Medicaid, insurance subsidies will generally be available to people with incomes from the poverty level up to four times that amount ($23,550 to $94,200 a year for a family of four). But in those states, the subsidies will not be available to some of the neediest — people with incomes below the poverty level who will generally not qualify for the new financial assistance with health insurance.
More than half of all people without health insurance live in states that are not planning to expand Medicaid.
Marketing insurance in those states “will be complicated,” Ms. Sebelius said.
Administration officials said the call center would eventually have 9,000 customer service representatives fielding calls. Consumers can also seek information in live Web chats.

http://www.nytimes.com/2013/06/25/health/us-unveils-health-care-web-site-and-call-center.html?partner=rssnyt&emc=rss